One of the struggles when lending to an SME is the cost that goes into making a lending decision. It is estimated that at regional and community banks, $4-5K in operational costs go into processing each loan under $100K, leaving very little margin for bad loan decisions. In fact, these small loans take nearly as much time and manpower to process as much bigger loans. This is where automation and artificial intelligence (AI) can come into play.

Intelligent automation can be integrated with legacy systems to create robotic workflows from the customer to back office processing. These robots take the routine, repetitive processes, such as performing credit checks and consolidating data across multiple accounts, and make them both more efficient and effective.