Case Study: Digicel Mobile Money (MonCash), Haiti
Mobile money first took root in Haiti as a way of distruting grant payments to victims of the 2010 earthquake. For years it made little headway, until 2016. Since then it has seen a surge in use. Why? A CGAP case study looks at how one mobile money provider's focus on customers' needs - and on empowering customers - has driven strong uptake and usage.