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Publications

Aligning Expectations: The Business Case for Digital Financial Services

Aligning Expectations: The Business Case for Digital Financial Services

IFC and Mastercard have launched a research report providing insight into the case for Digital Financial Services (DFS) and financial projections from nine microfinance institutions in Sub-Saharan Africa. The four-year study includes a set of best practice financial modeling benchmarks that can be used as a valuable guide for financial institutions implementing DFS. 

The report defined income and expenses for a DFS, including key elements for an implementation process and financial model. Key lessons from the report include:

  • Importance of a planning stage
  • Utilizing financial modeling exercises
  • The potential to mobilize savings
  • Enlarging direct channel revenues with clever product and service offering