Articles

4 Lessons for Bank Executives from Uber and Amazon on Customer Experience

Businesses such as Amazon and Uber have created successful customer experience models. In this blog, the author shares his common denominators that the financial industry should pay close attention to

1. Be customer experience obsessed.
A study found that 68% of millennials have stopped doing business with a brand due to a single poor customer experience. 

Articles

Articles

4 Lessons for Bank Executives from Uber and Amazon on Customer Experience
Businesses such as Amazon and Uber have created successful customer experience models. In this blog, the author shares his common denominators that the financial industry should pay close attention to 1. Be customer experience obsessed. A study found that 68% of millennials have stopped doing business with a brand due to a single poor customer...
Fintech for Women: Scaling the Financial Inclusion Pyramid in Egypt
In a bid to accelerate women’s financial inclusion in MENA, the region with the lowest female economic participation in the world , the DFID-funded Arab Women’s Enterprise Fund ( AWEF ) led a study to understand the scope for Digital Financial Services (DFS) in Egypt, map key constraints to women’s financial inclusion and identify opportunities to...
Advisory Programme Will Increase SMEs Access to Finance
The European Bank for Reconstruction and Development (EBRD) and European Union (EU) launched the Advice for Small Businesses (ASB) Programme to support SMEs in Lebanon. The programme will help foster private sector growth, job creation, innovation, competitiveness, and increase SMEs’ access to finance. According to the article, SMEs in Lebanon...
Partnerships with Fintechs Boost Competitiveness in Lending
Fintechs understand the importance of access to finance for SMEs and so do companies. With about 95 percent of SMEs contributing as much as 30 percent of the country’s gross domestic product and are employing about 60 percent of the country’s workforce, companies like First Circle are rising to the occasion. The company, which provides business...
Interview with Kelvin Teo & Reynold Wijaya Co-Founders of Funding Societies | Modalku, a Company Supporting SMEs
Kelvin Teo, Top 200 FinTech Influencers in Asia recipient, and Reynold Wijaya, Forbes 30 under 30 recipient are both Harvard Business School graduates and co-founders for the company Funding Societies | Modalku. Funding Societies | Modalku is Southeast Asia’s largest peer-to-peer financing platform geared towards supporting SMEs grow their...
Disrupting Systems: Financing Africa’s Youth Entrepreneurs
On May 15-16, in the heart of Nairobi, Kenya, 300 plus individuals from more than 175 institutions and 50 countries gathered at the Africa SME Finance Forum to discuss innovative solutions to promote access to finance for small and medium enterprises (SMEs) in Africa. As a key supporter of the Forum, the Mastercard Foundation hosted a panel titled...
Five Highlights from the Africa SME Finance Forum: Day 1
Through the first Africa SME Finance Forum, IFC, financial institutions and entrepreneurs are seeking to find solutions to close the $331 billion SME finance gap across the continent. The conference on May 15-16 explores local and global best practice SME banking solutions to harness digital technology, e-commerce and blockchain, to promote youth...
Creditease Supported Fintech Firms Succeed in Making Finance Accessible
SME Finance Forum member, Creditease Fintech VC Fund, has invested in 25 U.S. and Chinese companies since its founding in March 2016. The P2P and wealth management, China-based firm invests in spaces that are underfunded, particularly those in SME lending. In this Forbes interview, managing director of Creditease, Anju Patwardham, shares details...
With a High Loan Approval Rate, Alternative Lenders Are Easing the Credit Burden on Small Businesses
MEDICI's Diwakar Mandal shares the factors of a strong economic growth, rising interest rates, and a growing digitization in the lending space by the emergence of alternative lenders that have been key drivers of growth in SME lending. He says, banks have traditionally been a custodian of customer relationships in the SME lending space. However,...
5 Expert Predictions for SME Banking in 2018
SME Finance Forum member Strands Finance asked SME Banking experts to share their predictions with them. Here’s a preview of what the best in Fintech have to say about the coming year in SME Finance Management. See responses from our very own Matthew Gamser and Minerva Kotei, as well as from members Strands and Mastercard.