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4 Lessons for Bank Executives from Uber and Amazon on Customer Experience
Businesses such as Amazon and Uber have created successful customer experience models. In this blog, the author shares his common denominators that the financial industry should pay close attention to 1. Be customer experience obsessed. A study found that 68% of millennials have stopped doing business with a brand due to a single poor customer...
 2017 Trends in International Funding for Financial Inclusion
This brief covers the highlights from the 2017 CGAP Funder Survey, which reports funding commitments from 54 international funders, both public and private, as of the end of 2017. One of the key takeaways from the latest CGAP Funder Survey is that international funders committed US $42 billion to financial inclusion in 2017—a double-digit...
Matthias Kröner, CEO of FIDOR Bank Talks Banking at the Global SME Finance Forum 2018
During the Global SME Finance Forum 2018, Matthias Kröner, CEO of FIDOR Bank talked about open banking, APIs, social banking, and the failings of traditional banks regarding applications. “I understand the regulatory need for [applications], but it’s also creating an attitude. It’s kind of, I’m superior you’re minor. There’s the proof, because...
Video: How can the EU scale up artificial intelligence?
Jacques Bughin, a director at the McKinsey Global Institute, explains the three elements necessary to scale up artificial intelligence and where Europe stands. "We need infastructure, we need a platform and we need data," Bughin says of AI strategy. "We have so many countries starting to say "'I want to do AI.'" MGI’s 2016 research found that...
Tackling Europe's Gap in Digital and AI
Europe’s digital gap with the world’s leaders is now being compounded by an emerging gap with the world’s leaders in its development and adoption of artificial intelligence (AI) technologies. Without faster and more comprehensive engagement in AI, that gap could widen. Europe may not need to compete head to head but rather in areas where it has an...
Fintech for Women: Scaling the Financial Inclusion Pyramid in Egypt
In a bid to accelerate women’s financial inclusion in MENA, the region with the lowest female economic participation in the world , the DFID-funded Arab Women’s Enterprise Fund ( AWEF ) led a study to understand the scope for Digital Financial Services (DFS) in Egypt, map key constraints to women’s financial inclusion and identify opportunities to...
4G Capital Joins 150 Other Financial Institutions to Promote SME Finance
Washington, D.C. January 29, 2019 –  4G Capital became the newest member of the SME Finance Forum, a global membership network that brings together financial institutions, technology companies, and development finance institutions to share knowledge, spur innovation, and promote the growth of SMEs. “200 million businesses worldwide need financing...
Artificial Intelligence: American Attitudes and Trends (Report)
A report published by the Center for the Governance of AI (GovAI), housed in the Future of Humanity Institute, surveys Americans’ attitudes on artificial intelligence. The impact of artificial intelligence technology on society is likely to be large. While the technology industry and governments currently predominate policy conversations on AI,...
Blockchain Fintech Confidential
The National Crowdfunding and Fintech Association of Canada (NCFA) and TODA Network have presented an inaugural pop-up digital magazine called "Blockchain Fintech Confidential." The magazine features the five missing necessities to move blockchain from .02 percent global penetration to the remaining 99.8 percent; Amazon, Alibaba, Walmart and...
Video: Finance Professionals Attend the Global SME Finance Forum 2018 Study Tour
Banking and finance professionals attended the Global SME Finance Forum 2018's study tour on November 5 in Madrid. The tour featured 12 financial institutions and fintechs that have best in class, innovative ways of serving SMEs clients. One of the participants said the tour was time well spent. "They shared so many things that actually blew my...