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Library

Join More than 11,000 SME Finance Experts on the SME Finance Forum LinkedIn Group
The SME Finance Forum LinkedIn provides an opportunity for financial experts to view the latest news, reports, data and discussions regarding the SME finance field. The group is comprised of more than 11,000 bank executives, investors, advisory service providers and financial technology experts, who share knowledge, spur innovation, and promote...
Early Lessons on Regulatory Innovations to Enable Inclusive FinTech
Technology-enabled innovation in financial services (FinTech) can extend the benefits of financial inclusion to millions of unbanked and underbanked people around the world. However, the rise of FinTech presents many regulatory challenges - for emerging and developing economies in particular. Consequently a number of regulators in advanced,...
Member News: Xero to Provide Mental Health Support to Kiwi Small Businesses
SME Finance Forum member Xero, will be providing Kiwi small businesses with crucial mental health support through a new pilot programme called XAP. XAP or the Xero Assistance Programme will be available free of charge through Xero’s global provider, Benestar, and initially offered to 5,000 small business owners, their employees and their families...
SMEFF Member Portal
The members of the SME Finance Forum now have access to a member-only intranet available through our main website! On that new space, members can explore exclusive content such as event proceedings and tips from the experts. We strongly encourage our members to make use of both the mobile app and the intranet which are complimentary tools. The app...
Financial Inclusion of Small and Medium-Sized Enterprises in the Middle East and Central Asia
This International Monetary Fund paper highlights the macroeconomic relevance of SME financial inclusion in the MENAP and CCA regions and offers policy considerations to scale up SME financial access. "Financial Inclusion of Small and Medium-Sized Enterprises in the Middle East and Central Asia" focus is primarily on the macroeconomic and policy...
Member News: Fidor Partners with Finn AI to Launch a New AI-powered Chatbot for Banks
SME Finance Forum member, Fidor, announced a new banking chatbot, designed in collaboration with Finn AI, the world’s leading AI-powered conversational banking technology provider. With this development, Fidor has distinguished themself as one of the first digital banking service providers to embed a virtual assistant within their technology stack...
Member News: Strands Reveals Industry-First Insights Generator
SME Finance Forum member, Strands, launched a new generation of Engager, an implementation that transforms every interaction into a guided and meaningful conversation, transforming complex data into relevant customer insights and added-value solutions in real time. Engager 2.0. offers a novel way to engage with users on a new level –benefiting...
4 Lessons for Bank Executives from Uber and Amazon on Customer Experience
Businesses such as Amazon and Uber have created successful customer experience models. In this blog, the author shares his common denominators that the financial industry should pay close attention to 1. Be customer experience obsessed. A study found that 68% of millennials have stopped doing business with a brand due to a single poor customer...
Member News: Equity Bank in SME Advisory Deal with IFC
Reports say the IFC is offering technical advisory services to Equity Bank, an SME Finance Forum member, with the aim of helping the lender to better serve its base of small and medium-sized (SME) customers. “This is a banking advisory services project with Equity Bank Kenya Ltd and is designed to increase Equity Bank efficiency to serve its SME...
Video: How can the EU scale up artificial intelligence?
Jacques Bughin, a director at the McKinsey Global Institute, explains the three elements necessary to scale up artificial intelligence and where Europe stands. "We need infastructure, we need a platform and we need data," Bughin says of AI strategy. "We have so many countries starting to say "'I want to do AI.'" MGI’s 2016 research found that...